Covid-19: Walk-in Services by Appointment Only
Taxpayers may schedule an appointment
online or by calling Taxpayer Services at 304-558-2799.
Appointments are available from 9:00 a.m. to 4:00 p.m., Monday through Friday.
What to know before you go
Our walk-in services are changing.
We can no longer prepare your state tax return for you.
Beginning January 2017, Tax Department employees are no longer permitted to help you prepare your West Virginia State Tax Returns at any of our walk-in locations.
We apologize for any inconvenience and recommend that you seek assistance with your tax preparation needs through one of the many nonprofit services provided statewide.
Walk-In Services Available
At all regional offices statewide, we can:
You can also get a hard copy of both the state’s Personal Income Tax and Business Registration booklets.
VITA – By appointment only.
The VITA program offers free tax preparation to low-moderate income taxpayers. IRS-certified volunteers help eligible taxpayers in local communities e-file their returns.
During filing season, locate the VITA site nearest you at
http://irs.treasury.gov/freetaxprep/ or call 1-800-906-9887.
AARP (TCE) – By appointment only
The TCE program offers free tax help for everyone, with priority assistance to taxpayers who are 60 years of age and older, specializing in questions about pensions, and retirement issues unique to seniors.
During filing season, locate the TCE site nearest you at
https://secure.aarp.org/applications/VMISLocator/searchTaxAideLocations.action or call 1-888-227-7669.
SELF-HELP TAX PREP
In addition to traditional face-to-face tax preparation, the IRS offers a self-assistance service at many VITA and TCE locations for those with a simple tax return and who just need access to a computer. A volunteer will guide these filers through the process.
For those taxpayers who have a computer available, but don’t gross more than $67,000 annually,
http://www.MyFreeTaxes.com/ is available online.
For more detailed information on free tax preparation, please go to
Taxpayer Services Locations
407 Neville St., Suite 109
8:00 a.m. to 5:00 p.m.
1124 Smith Street
8:00 a.m. to 5:00 p.m.
Please note that our Charleston location has been relocated to the Albert T. Summers Center, State Office Building, located at 1124 Smith Street. Please enter through the rear (Interstate I-64 side) of the building and park in one of the visitor spaces. There is no public access or parking on the Smith Street side of the building.
153 W. Main Street
8:30 a.m. to 5:00 p.m.
397 Mid Atlantic Parkway, Suite 2
8:00 a.m. - 5:00 p.m.
400 - 5th St., Room 509
9:00 a.m. to 5:00 p.m.
40 - 14th St., Suite 101
8:30 a.m. to 4:30 p.m.