Individuals Walk-In Services

• What to Know Before You Go:
• Taxpayers may schedule an appointment online or call Taxpayer Services at 304-558-3333.
• Appointments are available from 9:00 am - 4:00 pm, Monday through Friday.
• Same day appointments and walk-ins are accepted on a first come, first served basis.
• Tax Division employees are no longer permitted to help you prepare your West Virginia State Tax Returns at any of our walk-in locations. We apologize for any inconvenience and recommend that you seek assistance with your tax preparation needs through one of the many non-profit services provided statewide.
• We no longer accept cash payments. Payments may be made via check or money order.

Walk-In Services Available

• At all regional offices statewide, we can:
• Accept completed tax returns along with any payments due.
• Prepare vouchers for taxpayers and accept billing payments.
• Resolve issues regarding letters received by taxpayers.
• Provide Letters of Good Standing to taxpayers.
• Issue new and duplicate Business Registration certificates.
• Get a physical copy of both the state’s current Personal Income Tax and Business Registration booklets.

Suggested Resources

VITA – By appointment only.

The VITA program offers free tax preparation to low-moderate income taxpayers. IRS-certified volunteers help eligible taxpayers in local communities e-file their returns.

During filing season, locate the VITA site nearest you at http://irs.treasury.gov/freetaxprep/ or call 1-800-906-9887.

AARP (TCE) – By appointment only

The TCE program offers free tax help for everyone, with priority assistance to taxpayers who are 60 years of age and older, specializing in questions about pensions, and retirement issues unique to seniors.

During filing season, locate the TCE site nearest you at https://secure.aarp.org/applications/VMISLocator/searchTaxAideLocations.action or call 1-888-227-7669.

Self-Help Tax Preparation

In addition to traditional face-to-face tax preparation, the IRS offers a self-assistance service at many VITA and TCE locations for those with a simple tax return and who just need access to a computer. A volunteer will guide these filers through the process.

For those taxpayers who have a computer available, but don’t gross more than $67,000 annually, My Free Taxes is available online.

For more detailed information on free tax preparation, please go to https://www.irs.gov/pub/irs-pdf/p4225.pdf.