Frequently Asked Questions - Individual Income Tax

You can check the status of your refund online by using our Where’s My Refund? web service.

In order to view status information, you can visit our website at Tax.WV.Gov and click on the “Where’s My Refund” banner at the top of the page. This will take you to another page where you will be prompted to enter the first social security number listed on your tax return along with the exact amount of the refund you claimed.

However, please note that due to varying circumstances such as address changes, some returns take longer to process than others. If it has been more than 10 weeks since you filed your tax return, you may call our Taxpayer Services Division and speak with a taxpayer service representative.

The toll-free number is 1-800-982-8297. Refunds are issued each business day. If you visit our website and are advised that your refund has not been issued, please wait until the next business day before again checking the website. Refund information is updated nightly.