Yes: We Now Require Your E-mail Address If You File Your State Return Electronically.

The State of West Virginia, similarly to other states, is now requesting that all taxpayers provide an e-mail address when they file their state income tax returns electronically this filing season. We require this additional information in an effort to fight tax fraud resulting from stolen identities. We consider your e-mail address to be personal information and treat it as such.

It is confidential. It is protected.

We will use your e-mail address only as an additional level of verification and protection for our taxpayers. We will never sell or otherwise distribute any personal information you provide including, of course, your e-mail address.

  • You will not be permitted to electronically file a tax return with us unless you provide a viable e-mail address.
  • We will never share personally identifiable information such as Social Security numbers, account numbers or refund amounts, in an e-mail to you.
  • We will never request personally identifiable information such as Social Security numbers, account numbers or refund amounts, from you in an e-mail provided with the filing of a tax return.
  • All e-mails being sent from us will end in the exchange If you receive an e-mail purported to be from the West Virginia Tax Division that does not end in the exchange, it may be a phishing expedition or other such e-mail scam. Again, we encourage you to avoid clicking on any links contained therein and do not provide any personal information in response.

Professional tax preparers may provide an e-mail address on behalf of their clients. The West Virginia Tax Division will not engage in ongoing communication with tax professionals regarding their clients through any e-mail communication. You have the flexibility of three options to fulfill this requirement. You can use:

  • An e-mail address supplied by the taxpayer.
  • An e-mail address associated with the tax preparer.
  • A general e-mail address used by the preparer for the filing season. (The Tax Division authorizes the use of “free” webmail applications such as Hotmail, Gmail, or Yahoo for this requirement.)

Requesting an e-mail address is one of the many tools used by the West Virginia Tax Division to help combat tax refund fraud. We appreciate your patience as we continue to work to ensure that your hard‐earned tax refund goes to you and not a criminal.

Thank you for your understanding.