Starting July 7, 2020, the West Virginia State Tax Department will reopen their offices for in-person customer service by appointment only.
Locations reopening include the Taxpayer Services Office and Charleston Regional Office located in the Greenbrooke building in Charleston, and the regional offices located in Beckley, Clarksburg, Martinsburg, Parkersburg, and Wheeling.
Taxpayers may schedule an appointment online at https://apps.wv.gov/appt/tax or by calling Taxpayer Services at 304-558-2799. Appointments are available from 9:00AM to 4:00PM, Monday through Friday.
When you arrive at the office, please follow the instructions below:
We will practice disinfecting procedures before and after appointments in order to enhance the safety of our visitors and our employees.
MOST IMPORTANTLY: If you are ill or experiencing fever, cough, sneezing etc. or have recently traveled to or through a COVID-19 hotspot, please reschedule your appointment. If you have had close contact with someone who has tested positive for COVID-19 within the last 14 days or have reason to believe you have had close contact with someone who might have COVID-19, please reschedule your appointment.
Taxpayers are encouraged to contact the Tax Department by phone or email to address their questions before making an appointment for an in-person visit. Taxpayers can ask questions by phone by calling our Taxpayer Services Division at (304) 558-3333 or toll-free 1- 800-982-8297. Questions can also be sent by email to the following address: TaxHelp@WV.Gov . Our Compliance Division can be reached at 304-558-8753 for assistance in obtaining a payment plan for a period of greater than twelve months. Requests for payment plans for periods of less than twelve months are available at:
In addition, frequently requested information, forms, and instructions are available on the Tax Department website. Many tasks such as paying taxes, filing business registration forms, and obtaining letters of good standing can be performed online. Shown below are links to commonly requested forms, instructions, and information on various taxes:
Personal Income Tax
Where’s My Refund?
Personal Income Tax FAQ and Forms
Personal Income Tax Filing and Payment Deadlines
Make a Payment on My Taxes
Letter of Good Standing Request
Senior Citizens Tax Credit
Business Tax Filing and Payment Deadlines
Request Letter of Good Standing
Information on Making Payments
Sales and Use Tax Forms and Information
Withholding Tax Forms and Information
Corporation Net Income Tax Forms and Information
Pass-Thru Entity Tax Forms and Information
Severance Tax Forms and Information
Fuel Taxes Forms and Information
Excise Taxes Forms and Information
Property Tax Forms and Information
Guidance and Publications